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Returns and Refunds (updated 2/11/2018)

Ultimately we want you to know how much we care that you chose Nexgen Outfitters for your gear. We see our relationship as a partnership for the long term and if for whatever reason you feel like we fell short of that commitment - please contact us so we can do everything we can to make it right by calling 1-833-694-3663 or send an email to support@nexgenof.com 

Obviously the return process is an additional opportunity for our team to show you how much we value your business. Products can be returned within 30 days of the purchase date, however are not covered for normal wear and tear or damage caused by improper use or accidents.

All merchandise is offered on a complete satisfaction guaranteed basis. Customers expect and will receive superior merchandise in excellent condition, delivered on or before the date promised. Any merchandise that is not met with 100% satisfaction by the customer may be returned within 30 days of purchase directly to you. Defective merchandise may be returned at any time. The customer may specify that the merchandise be replaced or exchanged or may request a full refund. No questions asked.

 

Because of safety concerns, we are not able to accept returns of firearms, ammunition or treestands.  FURTHERMORE, WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

 

Refunds are processed within approximately three business days of our receipt of your merchandise.

 

Your refund will be credited back to the same payment method used to make the original purchase on the Site.

 

The most current version of this Returns Policy is available at www.nexgenof.com and may be changed by us from time to time. We will provide you with 30 days’ notice of any such change.  

 

For defective returns, please refer to the manufacturer's warranty (see Section 8) included with the product or as detailed in the product's description on our Site.

Manufacturer's Warranty and Disclaimers. We do not manufacture or control any of the goods or services offered on our Site. The availability of goods or services through our Site does not indicate an affiliation with or endorsement of any product, service or manufacturer. Accordingly, we do not provide any warranties with respect to the goods or services offered on our Site. However, the products and services offered on our Site are covered by the manufacturer's warranty as detailed in the product's description on our Site and included with the product. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty.

 

ALL PRODUCTS AND SERVICES OFFERED ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.

 

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

 

YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.